1. Introduction and Acceptance
Use of the E commerce website is subject to full acceptance of these T&Cs.
· By using our website or making a purchase, users agree to abide by these terms.
· The terms apply to all visitors, purchasers, and users.
· The user acknowledges in this respect that his navigation on the website is subject to his complete and unreserved acceptance of these T&Cs.
2. Product Descriptions and Pricing
· We make all efforts to display as accurately as possible the features, specifications, colors and details of the products available on the Site. We do not guarantee that the features, specifications, colors and details of the products will be current, complete, accurate, reliable, or free from errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we do not guarantee that items will be in stock. We reserve the right to discontinue any of the products at any time for any reason.
· All the products listed on our website will be sold at the prices mentioned on the website. All the prices are in Indian currency (i.e. Indian Rupee). Unless otherwise specified, the prices cited on the websites are exclusive of shipping charges and delivery charges. The user agrees to pay for shipping or carriage charges which would be added to the quoted price upon placing of the purchase order.
Prices for all products are subject to change without notice.
3. Ordering and Payment
· You can only place your order online if you have filled in the order form on the Site.
· Orders placed on the Site are recorded as soon as the order is validated by the purchaser.
· However, the order becomes final only when it has been confirmed by our firm.
· The contractual information and the GTC are presented on the Site in English and will be confirmed by our firm at the latest at the time of delivery of the products.
· Our firm reserves the right to cancel or refuse any order from a purchaser with whom there is a dispute over payment of a previous order.
· You agree to provide complete, current and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Vat / Sales tax / any other applicable taxes/ fees may be added to the price of purchases as deemed required by us. We may change prices at any time.
· You agree to pay all charges at the prices effective for your purchases and any applicable shipping and other fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right for correcting any errors, omissions or mistakes in pricing, even if we have already requested or received payment.
· We reserve the right to limit or refuse any order placed through the Site. We may, in our sole discretion, cancel or limit quantities purchased per order, per person or per household. These restrictions may include any order placed by or under the same purchaser account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by distributors, dealers, wholesalers or resellers.
· We use PayPal for processing payments - A single interface for all your payment methods (credit card: Visa, MasterCard, American Express, Discover, Maestro, PayPal, 3-4x payment, etc.), local payment methods for our foreign purchasers (iDeal, Bancontact, Giropay, etc.) We do not store your card data or purchase transaction data on our website. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
· In case of delay or default in payment, our firm may suspend all outstanding orders, without prejudice to any other course of action.
4. Shipping and Delivery
Information about shipping
· Packages are generally dispatched within 2 days after receipt of payment and are shipped via eShip for PrestaShop- a multi-carrier shipping management platform provides option to select the best national and international carriers with tracking. eShip for PrestaShop automatically creates shipments for the products sold through our eCommerce website while MBE takes care of the complete shipping management. If you prefer delivery by express shipments, an additional cost will be applied. Whichever shipment choice you make, we will provide you with a link to track your package online.
· Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders received separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
· Boxes are amply sized and your items are well-protected.
· Information about Delivery
The products are delivered to the delivery address provided by the purchaser at the time of his placing the order.
The purchaser is required to take all necessary steps to ensure the delivery is carried out correctly. As such, it is necessary to provide all information required for delivery (exact address, door number, etc.). In default, our firm cannot be held responsible for a failure to deliver. Under such circumstances, the products will be returned to the firm and the purchaser will have to contact us in order to take note of the steps to follow to recover the ordered products. Our firm declines any responsibility as for the delay of recovery by the purchaser of his products.
Order Processing
Orders are processed the next local business day after they are received.
Orders received on Saturday or Sunday are processed on the following Monday.
Orders received on a holiday are processed on the next local business day.
If the total order is not available, our firm will proceed either to the refund of the price of unavailable products or to split shipments, according to the choice of the purchaser. For the balance of the order, the shipping costs will not be charged.
If the products have not been delivered within 15 days for India and within 21 days for abroad, except in cases of force majeure, the sale may be cancelled by email sent by the purchaser to us. The purchaser will then be entitled to the refund of his payment, to the exclusion of any other compensation or damages.
Condition of the packaging and the conformity of the products
The purchaser is required to check the condition of the packaging and the conformity of the products delivered as soon as the package is handed over by the carrier.
Any complaint for non-conformity of the delivered products must be notified by the purchaser, by email with video attached, within 72 hours following its reception, both to the carrier whose address appears on the delivery note and to us at contact@leafnlips.com with acknowledgement of receipt.
Any complaint on the apparent defects of the delivered products must be notified by the purchaser within 3 days following their receipt by sending an email with acknowledgement of receipt to us at contact@leafnlips.com.
The purchaser may be required to provide our firm with any justification necessary for his claim.
In the event that the complaint is accepted by our firm, the purchaser will be entitled to return the product and be reimbursed or exchange of the product.
In the absence of a complaint made within the above-mentioned time limits, the products will be deemed to be in conformity and accepted by the purchaser.
· 5. Age of Consent
· By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
6. Privacy Policy
· Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By using our website, you agree to the terms of this Privacy Policy.
· 1. Information We Collect
· We may collect personal information from you when you visit our website, place an order, or interact with us through forms or surveys. The types of information we may collect include:
· Contact Information (e.g., name, email address, phone number)
· Billing and Shipping Details
· Payment Information
· Preferences and Communication Preferences
· 2. How We Use Your Information
· We use the collected information for various purposes, including:
· Processing and fulfilling your orders
· Sending order confirmations and updates
· Responding to your inquiries and providing purchaser support
· Sending promotional materials, newsletters, and marketing communications
· Improving our website and services
· Complying with legal requirements
· 3. Information Sharing and Disclosure
· We do not sell, trade, or otherwise transfer your personal information to outside parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting business, or servicing you, as long as those parties agree to keep this information confidential.
· 4. Cookies and Tracking Technologies
· We may use cookies and similar technologies to enhance your experience on our website. You can choose to disable cookies through your browser settings, but this may affect your ability to access certain features of the site.
· 5. Third-Party Links
· Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any website you visit.
· 6. Security Measures
· We implement a variety of security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
· 7. Your Choices and Rights
· You have the right to access, correct, or delete your personal information. You may also opt-out of receiving marketing communications from us. To exercise these rights, please contact us at contact@leafnlips.com.
· 8. Changes to this Privacy Policy
· We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
· 9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at contact@leafnlips.com
7. Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, Shipping companies, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Ecommerce website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
8. Intellectual Property
· The use of the Leaf N Lips brand in a domain name is strictly prohibited.
· Unless otherwise indicated, the Site is our exclusive property and all databases, functionality, source code, software, designs of website, text, photographs, graphics audio and video, on the Site (collectively, the “Content”) and the trademarks, service marks, and firm’s and its Brands’ logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
· Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any attachment to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
9. Liability and Disclaimers
· The products offered on the Site comply with current Indian legislation and standards applicable in India.
· The information on this site has been included in good faith but is for general informational purposes only. It should not be relied on for any specific purpose and no representation or warranty is given as regards its accuracy or completeness.
· The photographs of the products on the Site are provided for illustrative purposes and therefore have no contractual value. The buyer is invited to refer to the description of each Product on the Site to know its characteristics and in case of doubt or if additional information is required, to contact us at contact@leafnlips.com.
· In no event will we or our partners, employees, or agents are liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the site, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any causes whatsoever and regardless of the form of the action, will at all-time be limited to INR 1000.
· All necessary endeavors have been taken by LEAF N LIPS to ensure that the information provided on the website is correct. LEAF N LIPS makes no representations about the suitability, reliability, availability, quality, accuracy or completeness of any data, information, product or service. LEAF N LIPS is a brand platform LEAF N LIPS does not warrant that the functions provided by LEAF N LIPS will be uninterrupted or error free or that LEAF N LIPS or the server that makes it available are free from viruses or other harmful components. LEAF N LIPS would not be held liable for any punitive or consequential damages arising out of user use or inability to use the organic services or the internet.
10. Governing Law and Jurisdiction
· These terms and conditions are subject to and will be governed by and construed in accordance with the laws applicable in INDIA and the terms, conditions and disclaimers are subject to the exclusive jurisdiction of the courts of Kolkata, INDIA.
· Any dispute between the parties relating to the interpretation or execution of the T&Cs and/or Contracts will be the subject of an attempt at amicable settlement.
Failing this, the parties assign jurisdiction to the Courts of Kolkata (India), notwithstanding plurality of defendants or warranty claims, emergency procedures or precautionary procedures, without regard to its conflict of law principles.
11. Contact Information
· For purchaser inquiries, to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:
· Phone: +91 9007070240
· Email: contact@leafnlips.com
· Online Stores: https://www.leafnlips.com
19 B, Allenby Road, Kolkata 700020,
West Bengal, India.